CHAIRMAN MESSAGE
The happiness factor which is defined as “those practices and capabilities required to achieve customer happiness formula “represent personal conviction is rooted in my mind, mind set i act upon, at every stage, from concepts to operation and customer service processes that are key component of service delivery
Thus, the process of classifying the services in terms of their different aspects, such as their quality, speed and flexibility and excellence to reserve an advanced position within the list of service providers in a competitive environment to provide the best in an innovative and continuous manner, which is a natural development to increase the quality level of service to finally classify them with “star” symbol which considered international standards that apply in the hospitality sector, hotel services, and many other services to express not only the satisfaction and convenience of customers .. but go beyond to make them happy.
from my personal conviction. It was logical to have extensive research on the ways and means through which we can analyze and process information, administrative and personal experiences in these areas, which allow us to cover all aspects of the managing customers happiness center. in line with the global standards of quality of service.
