Since the fi­rst building blocks in the initial planning phase to create an integrated Centre for services, act as a unified platform for governmental services, considering the uniqueness and the nature of each service separately, and the necessary requirements and challenges of each one, defined by the measurable quality standards (happiness index) which can be used to monitor the level of governmental services. Our launch as a (happiness center) has coincided with the strategic goal adopted by the UAE government sector, which has been termed as a concept of audience-pleasing services. And then generated the need to set key performance indicators at both the administrative level or on the technical aspects related to the details of the performance of this service in an integrated manner. ex: the speed of delivery of service, accuracy, and skill of the human staff‑ in addition to using the latest technology in order to facilitate this process.